Terms & Conditions
**Last updated: July 2026**
1. Acceptance of Terms
Welcome to the Screen Illawarra website.
These Terms and Conditions govern your access to and use of the Screen Illawarra website, including any content, memberships, member and industry directories, events, programs, merchandise, online purchases and other services made available through the website.
By accessing or using this website, creating an account, purchasing or renewing a membership, purchasing a product, registering for an event or program, submitting information to a directory or otherwise using our services, you agree to these Terms and Conditions and our Privacy Policy.
If you do not agree with these Terms and Conditions, you should not use this website or our services.
2. About Screen Illawarra
Screen Illawarra is a not-for-profit organisation supporting the development, promotion and growth of the screen industry in the Illawarra and surrounding regions.
Throughout these Terms and Conditions, references to “Screen Illawarra”, “we”, “us” and “our” mean Screen Illawarra and its authorised representatives.
References to “you” and “your” mean any person accessing or using our website or services.
3. Use of This Website
You may use this website for lawful purposes and in accordance with these Terms and Conditions.
You must not use the website:
* for any unlawful, fraudulent or misleading purpose;
* in a way that may damage, disrupt or interfere with the website or its operation;
* to gain or attempt to gain unauthorised access to any part of the website, user account, database or computer system;
* to introduce viruses, malicious code or other harmful technology;
* to collect, scrape, harvest or extract information, content or personal data from the website without our prior written permission;
* to impersonate another person or organisation;
* to submit information that is false, misleading, defamatory, discriminatory, offensive or unlawful;
* to infringe the intellectual property, privacy or other rights of Screen Illawarra or another person; or
* in any other way that breaches applicable Australian law.
We reserve the right to restrict, suspend or terminate access to the website or our services where we reasonably believe these Terms and Conditions have been breached.
4. General Information and No Professional Advice
Information and materials published on the Screen Illawarra website are provided for general information and reference purposes only.
Screen Illawarra makes reasonable efforts to ensure information published on the website is accurate and current. However, information relating to the screen industry, productions, employment, casting opportunities, funding opportunities, grants, events, programs, businesses, services and other industry matters may change without notice.
We do not guarantee that all information on the website will always be complete, accurate, current or free from errors.
Nothing published on the website constitutes legal, financial, employment, business or other professional advice.
You should make your own enquiries and obtain appropriate professional advice before acting on information published through the website.
5. Membership
Screen Illawarra may offer paid or complimentary membership options.
Membership benefits, eligibility requirements, fees and inclusions are described on the website and may be updated from time to time.
By applying for, purchasing or accepting a Screen Illawarra membership, you agree to:
* provide accurate and current information;
* keep your account and contact information current;
* maintain the security and confidentiality of your account details;
* use membership benefits appropriately;
* comply with these Terms and Conditions and any other policies or requirements communicated by Screen Illawarra; and
* not transfer or provide your membership benefits or account access to another person unless expressly permitted by Screen Illawarra.
Screen Illawarra reserves the right to refuse, suspend or cancel membership where a member breaches these Terms and Conditions, engages in unlawful conduct, misuses Screen Illawarra’s services or platforms, or engages in conduct that may reasonably cause harm to Screen Illawarra, its members or the broader community.
Any decision to suspend or cancel a membership will be made reasonably and having regard to the circumstances.
6. Membership Fees, Renewals and Cancellations
Membership fees and the applicable membership period are displayed on the Screen Illawarra website at the time of purchase.
Unless otherwise stated, membership fees are payable in advance for the applicable membership period.
Where automatic renewal is offered and selected, the applicable membership fee may be charged to the payment method provided at the beginning of each new membership period.
Members are responsible for ensuring their contact and payment information remains accurate and current.
Screen Illawarra may change membership fees, benefits or inclusions from time to time. Where reasonably practicable, members will be notified of material changes before their next renewal.
Members may request cancellation of their membership or automatic renewal by contacting Screen Illawarra or using any cancellation functionality made available through their online account.
Cancellation of a membership does not automatically entitle the member to a refund for any unused portion of the membership period.
Screen Illawarra is not required to provide a refund where a member changes their mind, no longer wishes to use their membership, fails to use available membership benefits or services, or where their personal circumstances change.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law.
7. No Guarantee of Professional Outcomes
Screen Illawarra supports and promotes the regional screen industry but does not guarantee that membership, directory inclusion, event attendance, participation in a program or use of the website will result in:
* employment;
* casting opportunities;
* production work;
* representation;
* funding;
* investment;
* professional advancement;
* business opportunities; or
* any other particular professional or commercial outcome.
Any professional or commercial decisions made as a result of information, opportunities or connections obtained through Screen Illawarra remain the responsibility of the individuals and organisations involved.
8. Member and Industry Directories
Screen Illawarra may operate online directories, including directories for actors, crew, screen businesses, locations, extras and other screen industry participants.
Information published in these directories may be provided directly by members, individuals, businesses or other third parties.
By submitting information, photographs, videos, showreels, links or other content for publication in a Screen Illawarra directory, you confirm that:
* the information you provide is accurate to the best of your knowledge;
* you have the right and authority to provide and publish the information and content;
* publication of the information or content does not infringe another person’s copyright, privacy, intellectual property or other rights; and
* you authorise Screen Illawarra to publish, display and use the submitted content for the operation and promotion of the directory and Screen Illawarra’s activities.
Screen Illawarra reserves the right to review, edit, reject, remove or request changes to directory listings where reasonably necessary.
Screen Illawarra does not independently verify every qualification, credit, experience, representation, business service or other claim appearing in a directory listing.
Inclusion in a Screen Illawarra directory does not constitute endorsement, accreditation, representation, recommendation or verification by Screen Illawarra.
Users are responsible for conducting their own enquiries and due diligence before engaging, employing, contracting with or otherwise relying upon any person or business listed in a directory.
9. User-Submitted Content
Where you submit photographs, showreels, biographies, credits, business information, location information, links, documents or other content to Screen Illawarra, you retain ownership of your content.
You grant Screen Illawarra a non-exclusive, royalty-free licence to use, reproduce, publish, display, format and distribute that content where reasonably necessary to:
* operate the website and directories;
* provide membership services;
* administer events, programs and initiatives;
* promote Screen Illawarra and its activities; and
* communicate information about the Illawarra screen industry.
You are responsible for ensuring you have all necessary rights, permissions, releases and licences required to submit and authorise the use of your content.
You may request the removal or amendment of your content by contacting Screen Illawarra, subject to any legal, administrative or record-keeping requirements.
10. No Endorsement
The inclusion or listing of any person, business, organisation, production, service, opportunity or other third party on the Screen Illawarra website does not constitute endorsement, accreditation, recommendation or verification by Screen Illawarra unless expressly stated otherwise.
Screen Illawarra is not responsible for the actions, products, services, representations or conduct of third parties listed or referred to on the website.
Users should conduct their own enquiries and due diligence before entering into any professional, commercial or other arrangement with a third party.
11. Industry Opportunities and Information
Screen Illawarra may publish, promote or share information about productions, employment opportunities, casting opportunities, crew calls, funding programs, grants, events, training opportunities and other screen industry activities.
Unless expressly stated otherwise, Screen Illawarra is not the employer, producer, casting agency, funding body or contracting party responsible for third-party opportunities.
Screen Illawarra does not guarantee the accuracy, availability, legitimacy or outcome of any third-party opportunity.
Users are responsible for conducting their own enquiries before applying for, participating in or entering into arrangements relating to any opportunity.
12. Events and Programs
Screen Illawarra may promote, organise or support events, workshops, networking activities, professional development programs and other initiatives.
Additional terms, eligibility requirements, ticketing conditions, cancellation conditions or refund policies may apply to particular events or programs.
Where additional conditions apply, they will be communicated as part of the relevant registration, application or ticketing process.
Unless otherwise stated in the conditions applying to a particular event, Screen Illawarra is not required to provide a refund where a participant changes their mind or is unable to attend an event.
Where permitted, Screen Illawarra may allow a ticket or registration to be transferred to another person at its discretion.
Screen Illawarra may change, postpone, relocate or cancel an event or program where reasonably necessary due to circumstances beyond its control, insufficient registrations, operational requirements, safety concerns or other reasonable circumstances.
Where Screen Illawarra cancels an event and does not provide a suitable alternative, participants who have paid to attend the event will be entitled to an appropriate remedy, which may include a refund, in accordance with the Australian Consumer Law.
Where an event is postponed or rescheduled, Screen Illawarra will communicate the available options to affected participants.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
13. Online Purchases and Merchandise
Screen Illawarra may sell merchandise and other products through its website.
All prices are displayed in Australian dollars and include GST where applicable, unless otherwise stated.
Products may be manufactured, printed, fulfilled and delivered by third-party service providers.
Screen Illawarra makes reasonable efforts to accurately display product descriptions, images, colours and specifications. However, the appearance of products may vary slightly from images displayed on the website due to manufacturing processes, printing methods, screen displays and other reasonable variations.
Product availability is subject to change.
Screen Illawarra may cancel and refund an order where a product is unavailable, an incorrect price has been displayed, a technical error has occurred or the order cannot reasonably be fulfilled.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
14. Shipping and Delivery
Shipping costs, where applicable, will be displayed during the checkout process.
Orders containing products supplied by different fulfilment providers may be shipped separately and may incur separate shipping charges. Any applicable shipping charges will be displayed during checkout before the customer completes their purchase.
Delivery timeframes displayed on the website or provided following an order are estimates only unless expressly stated otherwise.
Screen Illawarra and its fulfilment providers will take reasonable steps to process and deliver orders within the stated or otherwise reasonable timeframe.
Delivery may be affected by circumstances outside Screen Illawarra’s reasonable control, including carrier delays, supply chain disruptions, severe weather events and incorrect delivery information provided by the customer.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery costs may apply before the order can be resent.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
15. Returns, Refunds and Consumer Guarantees
Screen Illawarra’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances and nature of the problem, customers may be entitled to a repair, replacement, refund, cancellation of a service or compensation where goods or services fail to meet applicable consumer guarantees.
Products sold by Screen Illawarra must, among other requirements:
* be of acceptable quality;
* be fit for any purpose made known to Screen Illawarra before purchase;
* match their description; and
* comply with any other applicable consumer guarantees under the Australian Consumer Law.
Services supplied by Screen Illawarra must, among other requirements:
* be provided with due care and skill;
* be fit for any purpose made known to Screen Illawarra; and
* be supplied within a reasonable time where no specific timeframe has been agreed.
Change of Mind
Screen Illawarra is not required to provide a refund, replacement or exchange where a customer simply changes their mind about a purchase, membership, event registration or other service.
Screen Illawarra may choose to provide a change-of-mind refund, exchange or credit at its discretion.
Any discretionary change-of-mind policy does not affect a customer’s rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, materially different from its description or otherwise fails to meet a consumer guarantee, customers should contact Screen Illawarra within a reasonable period after discovering the issue.
Customers may be asked to provide:
* their name and contact information;
* their order number or other proof of purchase;
* a description of the problem; and
* photographs or other reasonable evidence of the issue.
Screen Illawarra may assess the product or issue before providing a remedy.
Depending on whether the failure is major or minor and the circumstances of the purchase, the available remedy may include a repair, replacement or refund in accordance with the Australian Consumer Law.
Screen Illawarra will not impose an arbitrary time limit that restricts a customer’s rights under the Australian Consumer Law.
Products Fulfilled by Third Parties
Some Screen Illawarra merchandise may be manufactured, printed or delivered by third-party fulfilment providers.
Customers who purchase products through the Screen Illawarra website should contact Screen Illawarra in the first instance regarding faulty, damaged, incorrect or missing products.
The use of a third-party manufacturer, fulfilment provider or delivery provider does not exclude any rights or remedies that a customer may have against Screen Illawarra under the Australian Consumer Law.
16. Payments
Payments made through the Screen Illawarra website may be processed by third-party payment providers.
Screen Illawarra does not necessarily directly collect or store complete payment card details.
Your use of a third-party payment service may also be subject to the terms and privacy policies of that provider.
Screen Illawarra is not responsible for delays, interruptions or failures caused by third-party payment systems, except to the extent that responsibility cannot lawfully be excluded.
17. Third-Party Websites and Services
The Screen Illawarra website and social media accounts may contain links to third-party websites, platforms, organisations, businesses, events, funding bodies and services over which Screen Illawarra has no control.
These links are provided for information and convenience only.
Screen Illawarra does not control third-party websites and is not responsible for their content, availability, security, privacy practices, products or services.
The inclusion of a link does not constitute endorsement or recommendation by Screen Illawarra unless expressly stated otherwise.
You access and use third-party websites and services at your own discretion and should review the terms and privacy policies applicable to those services.
18. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to Screen Illawarra.
This includes, without limitation:
* text;
* graphics;
* logos;
* branding;
* website design;
* photographs;
* videos;
* documents;
* downloadable resources; and
* other materials published on the website.
This content is protected by Australian and international intellectual property laws.
You may view and use website content for personal and legitimate professional purposes associated with the screen industry.
You must not reproduce, modify, distribute, sell, commercially exploit, republish or create derivative works from Screen Illawarra content without our prior written permission, except where permitted by law.
Third-party trademarks, images, logos and content remain the property of their respective owners.
19. Website Security and Availability
Screen Illawarra takes reasonable steps to maintain the operation and security of its website.
However, no website or electronic transmission can be guaranteed to be completely secure.
We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, viruses, malicious code or other harmful components.
We may temporarily suspend or restrict access to all or part of the website for maintenance, updates, security or other operational reasons.
Users are responsible for taking appropriate precautions when accessing websites and downloading online content.
20. Limitation of Liability
To the maximum extent permitted by law, Screen Illawarra and its board members, officers, employees, volunteers, contractors and representatives will not be liable for any loss, damage, cost or expense arising from or connected with:
* use of or inability to use the website;
* reliance on information published on the website;
* interactions or transactions between website users, members or directory participants;
* third-party websites, services or providers;
* industry opportunities published or promoted through the website;
* unauthorised access to or use of the website; or
* events or circumstances beyond Screen Illawarra’s reasonable control.
To the maximum extent permitted by law, Screen Illawarra excludes liability for indirect, incidental, special or consequential loss arising from the use of the website or services.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
21. Indemnity
To the extent permitted by law, you agree to indemnify Screen Illawarra against loss, damage, liability, cost or expense arising from:
* your unlawful use of the website or services;
* your material breach of these Terms and Conditions;
* content submitted by you that infringes the intellectual property, privacy or other rights of another person; or
* fraudulent, unlawful or intentionally harmful conduct by you.
This indemnity does not apply to the extent that any loss, damage, liability, cost or expense was caused or contributed to by Screen Illawarra’s own unlawful conduct, negligence or breach of its obligations.
22. Privacy
Refer to privacy policy page.
23. Changes to These Terms and Conditions
Screen Illawarra may update these Terms and Conditions from time to time to reflect changes to our website, services, operations or applicable laws.
The current version will be published on the website together with the date of the most recent update.
Changes will apply from the date the updated Terms and Conditions are published.
Where changes materially affect an existing paid membership or service, Screen Illawarra will take reasonable steps to provide appropriate notice where required.
24. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary without affecting the validity or enforceability of the remaining provisions.
25. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any dispute relating to these Terms and Conditions or use of the website will be subject to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
26. Contact Us
If you have questions about these Terms and Conditions, your membership, an order, a refund request or any other Screen Illawarra service, please contact us using the contact details provided on our website.
**Screen Illawarra**
Illawarra, New South Wales, Australia